How to Recover Binance Missing Funds (Lost Transactions or Missing Memo)

In this tutorial, I’ll show you a couple of ways to try and recover your Binance missing funds or transactions. This will include if you’ve sent your crypto using the wrong network from Binance. Or if you’ve forgotten to add a memo or tag when depositing into Binance exchange.

Are your Binance missing funds or have you sent a transaction is an error with a missing memo? Well sometimes, even those who have been around crypto for a long time (or even teach people how to use these platforms like me) make mistakes… we’re only human right? So, what if you’ve sent a transaction to or from Binance and within a few minutes they don’t arrive.

Well, the first thing you’ll feel is that sinking feeling of the fact that you’ve lost your funds, and this “could” still be the case. However, there “might” be a way to recover lost transactions on Binance!

Binance Sign-up Bonus (adsbygoogle = window.adsbygoogle || []).push({});

Forgotten to Add a Memo or Tag on Binance?

I found this recently, after creating a Trust Wallet review and I sent some BNB to the Binance exchange platform for trading but found that my Binance missing funds. The reason for this was pretty simple, I didn’t add the exact Memo (which is required for the Binance Chain).

If you didn’t enter the memo/tag you could be in luck as Binance can recover your transaction and return the funds back to the sender for a small fee.

The first thing you’ll want to do is head across to your Binance Account.

Go to your wallet and then to FIAT and Spot (Deposit & Withdraw).

On the top in the far right corner of your screen, you’ll see a link for deposit withdrawal history.

how to check deposits Binance

In there you’ll find any recent deposits or withdrawals and that have been completed correctly. But if yours isn’t appearing, click on the link that states the Deposit hasn’t arrived? Click here

This is where you can enter your Transaction ID or Hash to find out the progress of your deposit.

With the Trust Wallet, you can find this transaction ID from within your wallet, by clicking on the name of the token, viewing a transaction, and clicking onto “More details”

This will then open the Binance Chain Explorer where you’ll find the transaction hash.

Binance Chain Explorer incorrect memo

In the above example, you can see that I transferred 0.023915 BNB. However, the MEMO only had the number “108” included and not the 6 digits as required.

From this screen, you can copy the transaction hash and paste that back over on Binance. Where you’ll then receive a message letting you know the problem. 

binance missing funds

If (like me) you didn’t add the memo or made a mistake, you’ll have the option to “Recover Now”. It states that in order to maximize the security of your assets, they will be returned to the source address once retrieved.

From there you just need to enter in the token type, sender address which you can obviously take from back over from BSCscan, the amount, and the hash that we copied earlier.

binance transaction recovery

Once you’ve completed the form you’ll then be able to submit and you’ll need to pay a small fee at this point. Which in this example cost me 0.0025 BNB (which at the time was about $1.00).

Binance state that it may take 5-7 working days, however for me actually took less than 24 hours.

Then once your funds are returned to your original wallet you can resend the transaction… this time including the memo correctly!

But what if you’ve accidentally sent crypto to the wrong network within Binance?

Sent Crypto on the Wrong Network?

If you’ve sent Ethereum tokens to the Binance Smart Chain or sent Binance Smart Chain tokens via the Ethereum network, you “should” be able to retrieve them.  However, this will depend on the below and the type of wallet you’ve sent them to;

  • If you sent the tokens to a wallet that supports BSC and Ethereum. 
  • If you sent the tokens to a wallet that only supports either BSC or Ethereum and you have access to your private keys
  • If you sent the tokens to a wallet or crypto exchange and you don’t have access to your private keys.

Please note if you’ve deposited INTO Binance (and not out) on the wrong chain, these methods won’t work.

How to Recover Funds Sent Tokens to a Wallet that supports Binance Smart Chain and Ethereum

If your tokens have been sent to a wallet that supports both blockchains, it should (in theory) be pretty easy.

In this example, we’ll imagine that we’ve sent USDT to the Ethereum blockchain in error, as USDT is supported on multiple chains including Binance Smart Chain and Ethereum.

We’ll be using the Metamask wallet, where you can choose to “Add Token” at the bottom of the main screen. This will essentially allow our chosen wallet to scan for the lost token.

how to add tokens to metamask

From here you can search for the token if is available in the list, or you will need to add the custom token. This will include adding the token contract address which you can get from the likes of Coinmarketcap or CoinGecko and searching for the token.

Once the token is added, you should then see your lost tokens in your wallet balance. From here, you have 2 options you can either use the Binance Bridge to convert your tokens, or you can use a manual method.

How to Convert Crypto Using the Binance Bridge

Binance Bridge is an easy-to-use tool for converting your assets between blockchains. You just need to connect your wallet and choose what you want to transfer. Don’t forget that you will need BNB for BSC gas fees or ETH for Ethereum gas fees.

convert erc20 token into bep20 tokens

How to Manually Converting Crypto

If you want to manually convert your tokens instead, you’ll need to send your cryptocurrency back to Binance. 

Just make sure that when sending your tokens, that the deposit network in your Binance spot wallet matches the blockchain your token is currently on. 

recover transactions binance wrong network

Then once your USDT is back in your Binance account, you can convert it to BEP20 (in this example) by withdrawing it using the BEP20 (BSC) from the list of networks and sending it across to your Binance Smart Chain supported wallet.

incorrectly sent ERC20 to BEP20

How to Recover Crypto Sent to a Wallet That Only Supports Binance Smart Chain or Ethereum

If you sent your tokens to a wallet that ONLY supports Binance Smart Chain or Ethereum, you’ll need that wallet to be non-custodial. This is where you’ll have access to your private keys (or your seed phrase). This is because you’ll need to import these into a new wallet that does support both blockchains. 

When you import the private keys essentially it’s like restoring your wallet and a complete copy of your wallet will then be accessible from the wallet you import into.

how to export private keys

Exporting your private keys will depend on the wallet that you are exporting from. Once you have exported your private keys you can then find a wallet that supports BSC and Ethereum. In this example, we’re looking at importing our keys into MetaMask but you could also use the likes of the Trust Wallet.

If you haven’t already got a Metamask account and are creating a new account, you will be given the option to import your old wallet’s seed phrase on creation.

If you already have an account, simply click the MetaMask circle icon in the top right of the screen and choose “Import”.

import your private keys metamask

You can then enter your private keys into the field shown, which are applicable for the crypto that’s missing.  Then choose to “Import”.

Once you’ve imported your private keys, you’ll need to set up the Binance Smart Chain if you’ve not already got this setup. I’ve got a BSC to MetaMask tutorial you can follow for this. However, essentially you’ll need to add the network and data to do this.

How to connect Binance Chain to MetaMask

Once that’s set up, you can follow the steps that we just followed for tokens that have been “Sent to a wallet that supports Binance Smart chain and Etheruem

How to Recover Crypto Sent To a Custodial Wallet

The final way is if you are trying to recover your transaction from a custodial wallet or an exchange such as Coinbase. In this case, you will need to contact the wallet’s custodial holder.

Some custodial wallet providers may help for a fee or allow you access to your private keys. You can then import the private key into a supporting wallet as we did with the previous step. However just be aware that most, including exchanges, will unfortunately not be able to provide you with your key

Binance Earn Review: Earn Interest on your crypto


Louise created the Every Bit Helps YouTube channel back in 2017, after finding the process of buying Bitcoin difficult. Therefore, in an aim to help others, she hopes that her tutorials will make the process of buying, selling and storing crypto a lot easier for newbies in the future. After spending 20 years working in London in cyber security, she left the corporate life after having her second child in 2018. Louise now travels the world with her two small children trying to make the most out of life.

Show all Most Helpful Highest Rating Lowest Rating Add your review
  1. hello. could you help me please. I wanted to send VITE from binance to bittrex. by accident I used the BEP-20 network (bittrex has no connection do BEP-20, they’re using ERC20). is there any possibility for me to recover my VITE? I have no private key, it was transaction from exchange to another exchange. I tried to do something on my own after reading you article but with no result. I’ll be really grateful for help.

Leave a reply

1 K+
YouTube Subs
1 +
YouTube Tutorials
1 M+
YouTube Views
Get the Latest News, Updates & Promotions Straight to your Mailbox

Enjoy all the following benefits:

Subscribe To Our Newsletter & Exclusive Discord

Join our mailing list to receive our monthly newsletter & get access to our new Discord group.

Subscribe To Our Newsletter & Exclusive Discord

Congrats You Have Successful Subscribed!

Every Bit Helps
Enable registration in settings - general